Return Policy

The Roland DGA team values its customers and stands behind the quality of Roland certified supplies and accessories. If for any reason you are dissatisfied with a purchase, we offer a 30-day return after delivery for credit on new items sold and fulfilled through the Roland DGA Store other than the Exceptions below. Note: a 25% restocking fee will be charged on each item authorized for return unless the item arrived damaged or defective, or the incorrect item was shipped.

Unless the product arrives damaged or defective, our 30-day return policy excludes the following since we cannot restock these items for resale:

  • Closeout items
  • Refurbished items
  • Opened items such as software, adhesive sheets, print heads (MPX models only)

Returns for Credit
Returns for credit will be processed and refunded to your credit card within 2 weeks of receipt of your return. It may take up to two billing cycles for the credit to appear on your monthly statement. If you desire more timely verification of your credit, you may contact your credit card issuer. The amount refunded will be product price plus tax, if tax was applied. Shipping fees are not refundable, unless we shipped you damaged, defective or incorrect product. A 25% restocking fee will be charged to your credit card unless the item was damaged, defective, or the wrong item was shipped.

Instructions To Return An Item

Please contact our customer service department and they will guide you through the return process. The return representative will give you a Return Authorization Number (RMA) with return instructions. Do not return an item purchased through the Roland DGA Store to your dealer. Roland customers in the Americas may contact Roland DGA Store Customer Service in the following ways:

Phone: Toll Free: 800-542-2307
  General: 949-727-2100
  7:00AM - 5:00PM PST, Monday-Friday, excluding holidays
Fax: 949-727-2112

For your protection, we recommend you keep the tracking number and receipt of your return. Roland DGA cannot be responsible for goods lost or damaged in transit to our warehouse. Note: For damaged, defective or incorrect product, Roland DGA will cover the cost of return shipping.

Closeout Products

All sales are final. These are new products in original factory condition and packaging that have recently been discontinued by Roland DGA (Roland DGA Store). They are available only while quantities last. In order to provide you with these savings and to move final quantities, we cannot accept returns unless the product arrived damaged or defective in which case your remedy is replacement with the same model or equivalent. See Terms of Sale and Conditions.

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